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Helpdesk

Helpdesk

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We are here to offer you the best training experience during your Scouting career and we have a dedicated team available to help you deliver the best possible experience for the Scouts in your care, whatever their age... and that includes you too!

It is important that you become a "Suffolk Member" by registering on this website which you do by "creating an account".  This is so you can get access to the full range of material on offer... handy Training Calendars, Training Team Contacts, all the latest Training News and booking a course online.

Once you are registered, the "User Menu" has all the Training links available to you.

Registering is a straightforward process; click this link to request an account. You will receive an e-mail confirmation in due course with all the details to log-in.



Booking a Training Course


Click the Training manager logo (above) and login with your Suffolk Scouts user details. If you don't yet have an account - use the links in the "My Account" box in the left hand menu to request a new one or reminders of username/password.

If you get an Error Message that mentions "too many redirects.." please use a new 'Private' or 'Incognito' browser window/tab to access the training manager page and fill in the required details. If this doesn't solve the issue, raise a Helpdesk ticket.

NOTE: As of January 2016, you will need to complete your "Training Profile" or else you will not be able to book any course.  This is to ensure the right people know you are attending the course and also for administration requirements.  Once the profle is completed, you may choose the courses. The profile contains your Group, District, the role you attend  the modules as and any dietary needs.

Choose your course by clicking on 'Courses' at the top, or use the 'New Booking' dropdown on the homepage.  

You may find this handy guide will get you on the way more easily. This will take you through the steps of creating an account with Suffolk Scouts and how to book a course online.








Latest Training News

The next Training Academy will be held on Saturday 6th October and Sunday 7th October at The Blackbourne Centre in Elmswell.

Bookings for the next Training Academy are now open on the booking website. Please see the timetable below for the modules being run.


October 2018 Training Academy Timetable

Managers and Supporters will also be able to complete the other two Skills Courses - Achieving Growth and Meeting the Challenges at the Academy. Bookings are open for these as well.

NEW MANDATORY GDPR TRAINING

With the introduction of the new General Data Protection Regulations coming into effect later this month, HQ have developed a new e-learning module that is compulsory for all members to complete. The e-learning can be found by clicking this link.



First Aid / First Response - Module 10

Available to anyone wishing to complete this module for the first time or as a renewal. Renewals should, preferably, be completed before the current certificate expires to ensure continuous cover.

First Aid training is organised by the Local Training Manager in your Districts when there is enough demand. Please contact your Local Training Manager to find out when your next course is. Please note that all these courses start at 9am and finish at 4.30pm.

Please note - only the First Aid courses that are run at the Training Academies are certified by St. John Ambulance. Courses held locally in Districts are First Response only.



On-going Safety Training
 


This needs to be current at the time of your Appointment Review - click the link here to start and remember to print the certificate upon completion. This will be required by your Line Manager at your Review meeting. Click hereto go to the online training.



Safeguarding

The on-line training is an alternative to a face-to-face course and is required to be up to date at the time of your Appointment Review. Click here to view the introduction and start the training. Print off the certificate on completion for your records.